Had the service writer and the mechanic outside yet wouldn't let the mechanic answer any questions. Price does not include applicable tax, title, and license charges. Staff called back to provide status on vehicle servicing... and professional recommendations/options for a rear brake job. This section contains links to share content. The truck also has an extended warranty plan. Unsure why this review isnt posted but this is from my visit 2 months ago:I would give zero stars if I could. My truck is a Ranger and that is a Mazda B series truck. Worst customer service and they will Nickel and dime you for everything even to look at my seat!! Joseph, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. He said a cable had fallen off inside the door and they fixed it no charge. Log In. Sandra, thank you for your kind words and congratulations on your new vehicle! We analyze millions of used cars daily. Melissa was not just a customer service rep, she was a concierge. Overall J.D. John is the best! Service advisors have been good, but have to deal with people like me asking why not. Thank you again for choosing Prince Frederick Ford, Inc., and we hope to. I dropped…", "Everyone couldn't have been nicer or more helpful. 11/22/2015. The only negative thing I could say is that sometimes you have to sit and wait if you need to see a banker. Search listings from Prince Frederick Ford in Prince Frederick, MD to find the right vehicle for you. Funny. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. Great folks. I have been a customer at Prince Frederick Ford for many years. No. That's the kind of service that will keep me coming back! I made an appointment for a “works” oil change and waited for it to be completed. Welcome to Prince Frederick Ford your source for Ford in the Washington DC area. Every used car for sale comes with a free CARFAX Report. For preowned vehicles: prices exclude taxes, tags and $499 processing charge See dealer for details. It recently took me about three weeks to get an appointment for a problem I was having with my car. I feared the worst, in Rockville (where I live) I am lucky if I get the truck in to the mechanic if it is looked at in two or three days. We hope to be of service to you again! Josefina, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is our goal that every customer leaves satisfied so we are disappointed to. $26,488, 65,272 miles Made formal complaint to corporate. Update: I worked with management to consider accepting the Ford Service Card. Also the very next day I had a small puddle of oil in my garage. Prince Frederick Ford has 40 used cars for sale that are reported accident free, 32 1-Owner cars, and 28 personal use cars. Bravo Zulu! Over the years I've gotten numerous Vehicles here and had them serviced as well. Unsure why this review isnt posted but this is from my visit 2 months ago: It was Friday.. Though I disagree with some policy that they have, I could've taken that up with the higher ups themselves and as I know service providers are only enforcing whats in place. View pictures, specs, and pricing & schedule a test drive today. Save cars. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. Worst customer service and they will Nickel and dime you for everything even to look at my seat! We look forward to hearing from you. $43,525, 8 miles Sign Up, Already have an account? Carstory. Embed review. The only additional charge was for a filter. I will recommend this shop to everyone we know gm Bill explained your problems to as it should be no beating around the bush", "I can't understand the horrible reviews. Glad to have the Prince Frederick team to work with. If there is anything else we can do to assist you, please let us know. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Take care. Technician even identified…", We are a quick and easy way to take care of all your MVA needs. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. All vehicles are subject to prior sale. I got service done on my F-150 this week. Today is a holiday! When I told him what I paid he told me that it would have cost me $260 in Rockville. We have purchased 4 vehicles from Prince Frederick Ford and have received nothing less then stellar customer service. They considered it. I feared the worst, in Rockville (where I live) I am lucky if I get the truck in to the mechanic if it is looked at in two or three days. Now for the best part... it only cost me $140.00. threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. Wahoo!! I see that the owner replies to these reviews but even though you probably still will, dont. 2 check-ins. Picked it up at 6:00 pm. $41,996, 3 miles Doesn't accept the Ford Service card. Thank you for taking the time to notice t. hose efforts and for leaving such an awesome review! The card from Ford! A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. Staff here are just looking to make a sale. +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])-[])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])+!![]))/+((!+[]+(!![])+!![]+[])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!! These people have gone above and beyond for me. Thank you for your feedback. Learn more. $17,488, 66,627 miles $10,988, 8 miles Ordered a F250 Super Duty with a diesel engine, after they looked to fine one in the area I... would like. Our team is dedicated to providing top-quality service, and we're so ha. Please reach out to our General Manager, Brian Tabb, at (410) 535-0900 if you?d like to discuss this matter further.

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